Product Customization Process for Alkali-Free Glass Fiber Woven Roving
I. Demand Confirmation & Order Receipt
Core Objective: Accurately identify customer requirements for key parameters of alkali-free glass fiber woven roving (e.g., width, area weight, surface quality, special functional needs) to ensure order information is error-free.
Operational Steps:
1. Customer Consultation & Requirement Collection
Sales representatives gather customer needs through offline exhibitions, e-commerce platforms, customer referrals, etc. Key inquiries include:
• Width requirements;
• Area weight (unit: g/㎡);
• Surface quality standards (e.g., no burrs, smooth texture);
• Special functional demands (e.g., insulation, fire resistance);
• Order quantity and delivery lead time.
Example: A customer requests "2.8-meter wide, 400g/㎡ alkali-free glass fiber woven roving for large transformer insulation, requiring no burrs, with delivery within 30 days."
2. Order Review
A cross-functional team (sales, production, technology) evaluates the feasibility of the order:
• Production Capacity: Verify if existing equipment supports 2.8-meter width production;
• Raw Materials: Confirm inventory levels of alkali-free glass fiber roving; if custom roving is needed, assess procurement lead time (e.g., 7 days);
• Quality Control: Evaluate the difficulty of meeting surface quality requirements (e.g., adjusting loom tension to eliminate burrs);
• Delivery Lead Time: Estimate production timeline based on workflow; confirm if 30-day delivery is achievable given current capacity.
3. Quotation & Contract Signing
• The technology department calculates costs (raw materials, labor, equipment depreciation), and the sales department provides a quotation;
• After mutual agreement, a formal contract is signed, specifying:
◦ Product specifications (width, area weight, etc.);
◦ Quantity;
◦ Price;
◦ Delivery lead time;
◦ Quality standards;
◦ Payment terms (e.g., 30% advance payment, 70% before shipment).
II. Production Preparation
Core Objective: Prepare raw materials and adjust equipment parameters according to order requirements to ensure smooth production.
Operational Steps:
1. Raw Material Procurement & Inspection
• The procurement department purchases alkali-free glass fiber roving per order specifications;
• The quality control (QC) department inspects raw materials for:
◦ Yarn diameter;
◦ Yarn strength;
◦ Appearance (e.g., no broken filaments, uniform color).
Example: Procure 1000kg of alkali-free glass fiber roving; release to warehouse after passing inspection.
2. Equipment Adjustment & Calibration
• The production department adjusts equipment parameters (e.g., loom width, tension settings) based on the order’s width requirement (e.g., 2.8 meters);
• Calibrate auxiliary devices (e.g., warp tensioners, weft feeders) to ensure compatibility with the specified area weight and weave pattern.
III. Production & Quality Control
Core Objective: Produce in strict accordance with process documents to ensure products meet customer requirements.
Operational Steps:
1. Weaving Process
• Warp Threading: Pass warp yarns through heddles and reed;
• Loom Startup: Initiate the loom for weft insertion (passing weft yarns through the warp yarn to form the fabric);
• Parameter Control: Maintain loom parameters (e.g., tension: 360-420N, speed: 500 rpm) to ensure a flat, uniform fabric surface with no loose or tight edges;
• Example: Weave 2.8-meter wide "04 cloth" with warp density of 100 threads/inch and weft density of 80 threads/inch; production rate: 100 meters/hour.
2. Quality Inspection
The QC department inspects finished products for:
• Width: Measure with a tape measure (e.g., 2.8 meters ±5mm, compliant with customer requirements);
• Area Weight: Weigh using a precision balance;
• Surface Quality: Check for burrs, missed wefts, wrinkles (e.g., no burrs, compliant);
• Physical Properties: Test tensile strength (e.g., warp direction: 2100N/25mm, weft direction: 1600N/25mm).
Example: Sample 10 meters of fabric; results: width 2.8 meters, area weight 305g/㎡, no surface defects, tensile strength meets standards—judged as qualified.
IV. Packaging & Shipping
Core Objective: Ensure products are undamaged during transit and delivered on time.
Operational Steps:
1. Packaging
• Wrap finished fabric in moisture-proof bags (to prevent dampness) and place on pallets;
• Label pallets with: product name, width, area weight, quantity, production date.
2. Shipping
• The logistics department arranges shipment via the agreed method (e.g., sea freight, air freight) to the customer’s designated location;
• Track logistics information (e.g., GPS) to ensure on-time delivery (within 30 days).
V. After-Sales Service
Core Objective: Resolve customer issues during product use and improve satisfaction.
Operational Steps:
1. Customer Feedback Collection
The sales department collects feedback via phone, email, etc. (e.g., "Fabric is flat and burr-free, meeting requirements"; "Hope to shorten next delivery lead time to 25 days").
2. Quality Issue Handling
• If quality issues are reported (e.g., fabric wrinkles), the QC department immediately investigates the root cause (e.g., excessive loom tension);
• Propose solutions (e.g., adjust tension to 300N) and replace defective products (e.g., 100 meters) for the customer.
3. Continuous Improvement
• The technology department optimizes production processes based on feedback (e.g., reduce delivery lead time to 25 days);
• The production department trains employees on skills (e.g., loom tension adjustment) to improve efficiency.
Summary
The core of the alkali-free glass fiber woven roving customization process is "accurate demand identification → precise production execution → strict quality control → continuous service optimization." By integrating patented technologies, industry standards, and customer feedback, we ensure products meet customer requirements while enhancing production efficiency and satisfaction.